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Energy supplier complaints: which suppliers get the most, and what Ofgem made them pay

⚡ Which energy supplier gets the most complaints snapshot Ofgem, quarterly

Every supplier Ofgem reports, on one scale: complaints for every 100,000 customer accounts, against the whole market and a year earlier — and what Ofgem has made suppliers pay, and why.
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How this is worked out
i You do not have to complain to be paid for some failures: under Ofgem’s Guaranteed Standards a supplier must pay you automatically if, for example, it misses an appointment or switches you late. If a complaint is not sorted within eight weeks, the Energy Ombudsman is free.

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